Refund policy

PAYMENT, REFUNDS, CREDITS

  • Payment is due at the time of booking. This helps ensure that we all show up for the ride.
  • Payment is only permitted via the website or invoices sent sent by YYCMTB.
  • If YYCMTB cannot lead the skill session and/or guided ride at the scheduled time, your payment will be promptly refunded, typically within 24 hours.
    • Common reasons for not being able to move forward with a session include aggressive wildlife, severe storms, facility closure and severe medical/mechanical issues.
    • Wet trails typically do not require cancellation of a session.
    • For any multi-day sessions/series, if YYCMTB cannot lead a particular day’s session, a partial refund will be offered [for example, if the third day in a 3-day Challenge series cannot be safely conducted even after the first two days have been completed, a refund of 1/3 the total value of the series will be provided]
  • If participants cannot attend the booked skill session and/or guided ride, YYCMTB will be happy to provide full credit and reschedule the booking to a better time that works for both parties. 48 hours notice prior to the start of the booking is required for rescheduling. If either party is unable to reschedule, a full refund will be provided. If notice of rescheduling or cancellation is provided less than 48 hours prior to the start of the booking, no refund or credit will be provided.
  • IMPORTANT! THERE IS NO REFUND AVAILABLE FOR SEASON’S PASS PURCHASES!